1. Processing & Delivery Times

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
• Domestic Shipping: Typically 5-10 business days, depending on location and carrier.
• International Shipping: Delivery times vary but generally take 10-20 business days. Customs processing may cause additional delays.

2. Shipping Costs & Methods

• Shipping fees are calculated at checkout based on the weight, destination, and shipping method chosen.
• Free shipping is available on orders over $39.99 (if applicable).
• Expedited shipping options are available at an additional cost.

3. Tracking Your Order

• Once your order ships, you will receive a confirmation email with a tracking number.
• You can track your order using the carrier’s website or through your Faktor account.

4. Lost or Damaged Shipments

If your order is lost or arrives damaged:

• Contact us at support@faktor.com within 7 days of the delivery date.
• Provide your order number, photos (for damaged items), and a description of the issue.
• We will assist in filing a claim with the carrier and arranging a replacement or refund.

5. Customs, Duties & Taxes

For international orders, import duties, taxes, and customs fees may apply. These charges are determined by your country’s customs office and are the buyer's responsibility. Faktor is not responsible for any delays caused by customs.