1. Return Eligibility

We want you to be completely satisfied with your purchase. If you're not, you may return your item within 30 days of receiving it. To be eligible for a return, your item must meet the following conditions:

• Must be unused and in its original condition (no signs of wear or damage).
• Must be returned in its original packaging, including all accessories, manuals, and documentation.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

• Gift cards and promotional vouchers.
• Downloadable software or digital products.
• Personal care & hygiene products (if opened, due to health and safety regulations).
• Customized or personalized items (unless defective or damaged).
• Final sale items marked as non-refundable.

3. Return Process

To initiate a return, follow these steps:

1. Contact Customer Support – Email us at support@faktor.com with your order details and reason for return.
2. Receive Return Authorization – Our team will review your request and provide return instructions.
3. Ship the Item – Securely pack and ship the item to the address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-10 business days to your original payment method.

5. Exchanges

We offer exchanges only for defective or damaged items. If you need to exchange a product, contact us at support@faktor.com.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment provider statement.
• Contact your credit card company (it may take time for your refund to be posted).
• If the issue persists, email us at support@faktor.com.